State Farm® Insurance Agent Melanie Hardy

"I was looking at getting onto my own insurance plan as a young adult, but it was all honestly pretty overwhelming. I had an agent reach out to me to further discuss and answer any questions I had. Erica was very helpful, kind, considerate and accommodating. She walked me through what would happen and gave me insightful knowledge about the entire process. She is very good at her job and if she reflects the entire company, I am very excited to continue working with yall."

"Very helpful. Glad I called to follow up on a previous quote. Best prices I could find."

"Experience was wonderful and the ladies working here were awesome and very helpful and I recommend State Farm insurance to anyone"

"Extremely knowledgeable, friendly, and passionate about what he does!"

"This office does not live up to even the most basic standards of professionalism. I was given an inaccurate quote, upsold policies I didn’t need, and left to deal with repeated failures. A simple name correction on the policy was ignored for months, despite multiple requests. Then, the premium for another vehicle nearly doubled from what I was initially quoted, and when I questioned this, the response was dismissive—"Just pay it." This is not how business is done. I escalated the issue to Melanie, and received no response. No explanation. No attempt to resolve the problem. No accountability. If you expect an insurance company that will honor its commitments and treat you with respect, this is not the place. Avoid wasting your time and money here."

"I purchased full coverage insurance today. I want to first say it's very affordable. My Agent was Erica. She was really nice and made any adjustments I requested. She was not pushy at all, educated me on ways to get perks using the safe drive feature. Overall a excellent customer service and friendly. I will definitely recommend anyone I know looking for insurance. The process was quick and easy. Thanks Erica!! 😊"

"Erica is an excellent agent. She is amazing when she reviews your quotes."

"Excellent customer service. Erica is very knowledgeable, she was a great help."

"Been with State Farm for a few years and have had great service."

"Erica was very kind and got me the best rate I could find out there I would definitely recommend going through her and State Farm !"

"She was amazing helping me"

"This insurance office has always handled all of my insurance needs with friendly professionalism! I can't thank them enough! Jacob is a great agent. Breanna has also been an absolute lifesaver! Reach out to this team if you have insurance needs. You'll be glad you did"

"Melody Hardy needs to get her act together. I have requested to have my life insurance policy transferred to Kim Austin's office at least 5 times, Kim called twice. Like, how hard is it to transfer a policy? I also had several months of issues with her office not sending my lean holder my current policy. This caused by lean hold to charge me an additional $97.00 per month on top of paying State Farm $192.00 per month. Just get it together is all I can say. I wouldn't recommend Melody to my dog."

"Ms. Erica is professional and upfront. Made the transition an easy choice. We look forward to working with her in the future."

"Every nice person sweet friendly. Helpful and patient."

"Erica was very informative and knowledgeable on State Farm products and gave exceptional customer service"

"Amy was great! Got me all set up very quickly and got me a great rate!!"

"I had a wonderful stress free experience working with Erica. She’s very knowledgeable and helped to ensure that I would be getting the best rate and discounts. I would definitely recommend to all my family and friends."

"Best rate I’ve found! Erica was so nice and helpful! Happy to have our policy with them!"

"Erica was Amazingly helpful knew exactly what she was talking about and had so much info to get me the best deals to get me started ❤️"

"Super helpful and always trying to get you the best rates possible! We work with Amie and she always makes sure to go above and beyond to help us, even when life is crazy and it takes us a little bit to respond. Out of all the insurance companies we have talked to and worked with this one has definitely been the best pick for us and we will definitely recommend them."

"What a great and courteous team! The whole process of getting a great quote and even getting the policy started was simple, and easy on the wallet."

"Very nice ladies! Very helpful, very polite. I’m happy I found them!"

"Absolutely worthless office. They refuse to work with you when you have lapsed due to circumstances entirely out of your control and make no effort to help out when you’re trying to fix the situation of being uninsured."

"They have extremely poor communication skills. They can never answer my questions or help me when I call. I was with them for 2 years and they never had one person give me the same information or help. Had a vehicle totaled in March and they wouldn't remove it till October after months of me asking for it to be removed. Spoke to Amy today about some questions I had before switching offices, she was super rude. Wouldnt let me speak, and was argumentative with any concern I brought up. Terrible office."